Returns
Returns
Return Conditions
- Free returns are available for all sale items within a day of receipt, provided the return conditions specified below are met.
- Return Instructions are provided below.
- Purchases must be returned from the original shipping country.
- Returns will be accepted only if there is any manufacturing defect with the product or mismatch of the product
- Items returned must be in their unused original condition with all Naseem Perfumes item tags attached and any related sampling pieces and booklets included.
- Incomplete, damaged, or altered returns or anything we at Naseem Perfumes reasonably believe has been used, will not be accepted and therefore sent back to the customer.
- Return charges are not applicable if you meet the above conditions.
How To Return Your Purchase
- Please Contact us to schedule a collection for you at no additional cost if you meet the return conditions.
- Our partner courier Team will contact you.
- Place the item(s) in the original shipping box.
- Remove all other labels from the outside of the box.
- To track your return, please note the tracking number printed on the Return Airway Bill.
For Any Further Queries, Please Contact Us
Receiving A Refund
- No Refund for cash on delivery orders.
- Refunds will be accepted only for orders paid through online payment methods.
- On RECEIPT of a return, we will process the refund as soon as possible. We estimate refunds will be made by the bank of your payment method within 10-15 working days.
- Working days are Sunday to Thursday excluding UAE public holidays.
- Please retain your Shipping Note until you have RECEIVED your refund.
Exchanges
- Currently orders cannot be exchanged online.